Consumer anger among customers concerned and disappointed that takeaway and restaurant businesses will not be required to show customers their food hygiene score after the South Wales E.coli outbreak.
The disappointment was measured by a Food Standards Agency consumer survey, which looked at the controversial decision that would allow cafes, shops, takeaways, and restaurants to hide their poor ratings away from their customers.
A popular customer watchdog stated that the survey proves that cleanliness ratings should be forcibly placed on display for consumers to view before deciding to eat at a food establishment.
The scheme, known as ‘scores on the doors’ soon will be introduced in Northern Ireland, Wales, and England as pressure for food safety improvements continues to rise since the 2005 Valleys E.coli outbreak.
Mother of E.coli victim Mason Jones, Sharon Mills, stated after the incident that the forced display of hygiene scores would be an effective way to make sure that dirty, rogue businesses clean up their act and stop endangering public health.
However, the agency behind the scheme stated that forcing the industry to display the scores would have been opposed by all businesses and would have caused a delay in the scheme’s introduction across the UK.
A spokeswoman for the Food Standards Agency stated that the scheme is not intended to punish those with poor scores or serve as an enforcement tool, but instead to allow consumers to start to make their own educated choices when they are faced with a business that refuses to display its score on the door.
The spokeswoman also stated that they will take another look at the voluntary approach.